Introduction

Welcome to Noor Al Khaleej Online Store for Perfumes, Incense, and Fragrances. By accessing or using the store or completing any purchase, you explicitly agree to comply with all terms and conditions outlined in this document. Please read these terms carefully before using the store, as continued browsing or purchasing constitutes full acceptance of these terms.

1. Definitions

• Store: Noor Al Khaleej Online Store for Perfumes, Incense, and Fragrances.
• Customer / User: Any natural or legal person using the website or requesting services from the store.
• Products: All items offered for sale through the store, including perfumes, incense, fragrances, and related products.
• Payment Gateway: The electronic service used to process payments.
• Store Policies: Includes these Terms of Use, Privacy Policy, and Return & Exchange Policy.

2. Use of the Website

• Customers must use the website for legitimate purposes only.
• Misuse of the store for fraud, abuse, or manipulation of prices or data is strictly prohibited.
• The store reserves the right to suspend or terminate any account found in violation of these terms without prior notice.

3. Registration and Account

• Customers must provide accurate and truthful information when registering or making a purchase.
• Customers are responsible for maintaining the confidentiality of their account information and password.
• Customers must promptly notify the store of any unauthorized use of their account.
• The store may suspend or delete accounts containing false or misleading information.

4. Orders and Products

• All products listed on the store are subject to availability.
• If a product is unavailable after an order is placed, the store may cancel the order and refund the paid amount.
• Product images are for illustrative purposes only; the actual product may vary slightly.
• Customers are responsible for verifying product details before completing a purchase.

5. Prices and Payment

• Displayed prices include VAT, unless otherwise stated.
• The store reserves the right to adjust prices at any time without prior notice; however, the price at order confirmation will apply.
• Payments are processed only through authorized electronic payment methods (cards, e-wallets, bank transfers).
• The store does not store card information, as payments are securely processed via payment service providers.

6. Shipping and Delivery

• Orders are shipped via authorized delivery companies within the timeframe specified at checkout.
• Delivery times may vary depending on the customer’s location and courier conditions.
• The store is not responsible for delays caused by delivery companies or unforeseen circumstances (holidays, weather, emergencies).
• Customers are responsible for providing a correct and complete address to avoid delivery issues.

7. Return and Exchange Policy

All orders are subject to the store’s Return & Exchange Policy, which is published separately and forms an integral part of these Terms.

8. Intellectual Property

• All content on the store (designs, images, texts, logos, product descriptions, source code) is the exclusive property of Noor Al Khaleej.
• Copying, republishing, or distributing any content without prior written permission is prohibited.

9. Disclaimer

• The store is not liable for any direct or indirect damages resulting from misuse of products or failure to follow usage instructions.
• The store provides no warranties beyond those mandated by law.
• Use of the website is at the customer’s own risk.

10. Amendments to Terms

The store reserves the right to modify these Terms at any time. Continued use of the website after posting changes constitutes implicit acceptance of the updated terms.

11. Governing Law and Dispute Resolution

• These Terms are governed by the laws of the United Arab Emirates.
• Any disputes will first be resolved amicably, and if unresolved, referred to the competent courts in the UAE.

12. Contact Us

For any inquiries regarding these Terms and Conditions, please contact us at:

• Email: support@nooralkhalej.com